FAQ
Quick answers for planning a purchase and finding support.
Who runs Waoij and what is sold?
Waoijâ„¢ is owned and operated by Sichuan Kongyu Zhiwang Technology Co., Ltd.. Our business address is Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China. Waoijâ„¢ sells phone accessories.
When will an order be prepared?
Processing normally takes 2–4 business days after payment confirmation. Holidays, promotions or unusually high order volume may extend this to a maximum of 5 business days.
How long is U.S. delivery and what does it cost?
Standard shipping to supported U.S. destinations generally takes 10–15 business days after dispatch. Available methods and charges are shown at checkout before payment.
Where does a shipment start, and can I track it?
Orders may come from our facilities or designated fulfillment partners according to stock, product location and destination, so origin may differ from our registration address. After dispatch, available tracking normally arrives by email or the applicable order-tracking method.
What should I do about a delayed or missing parcel?
Email service@waoij.com with your order number if tracking stops updating for an extended period, a parcel appears lost, or it is marked delivered but remains missing after reasonable checks.
How do returns work?
Eligible items may be returned within 30 calendar days after confirmed delivery. Contact service@waoij.com first with the order number, item, reason and relevant photos or videos. After review and approval, we provide the return instructions and warehouse address. Do not automatically return to our registration address.
Who covers return postage?
Customers generally cover eligible preference-based return shipping. For damaged, defective, incorrect, incomplete or materially misdescribed goods caused by product or fulfillment issues, a suitable solution is provided without extra costs resulting from that error.
When are refunds processed?
Eligible refunds for approved returns go to the original payment method after receipt and inspection. Processing generally takes 5–10 business days.
Can I cancel?
Ask support promptly before fulfillment begins. After fulfillment or shipping starts, cancellation cannot be guaranteed. Successful cancellation before fulfillment is free of a cancellation fee.
What if the order is damaged or incorrect?
Send your order number and relevant photographs or videos to support. Following review, a reasonable replacement, refund or return solution will be offered.
How can I reach the team?
Email: service@waoij.com. Phone: +86 4558781333. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.